The Lab at the US Office of Personnel Management (OPM) is both a practice and a space that fosters innovation through human-centered design. While at the Lab, I had the opportunity to teach the fundamentals of human-centered design course to employees across federal government, including VA Hospitals in Biloxi, Jackson, Milwaukee and San Francisco.
All photos by Anchyi Wei
Our team was transitioning from teaching from an out of the box curriculum to creating our own content for a three-day course on the fundamentals of human-centered design within government.
We ultimately created a curriculum that emphasized: